Our licensing policy is extremely generous. While most licensed software is NON-refundable, we allow you to evaluate our software for a full month without any payment of any kind and we provide full access to all instructions and necessary video tutorials as well as use of the software for designing and publishing an unlimited number of websites. However .... our refund policy is strictly enforced to minimize software theft and piracy and we enforce it according to the terms of agreement here:
All purchases and transactions include a NON-REFUNDABLE Software License Activation Fee of Fifteen Dollars ($15.00). Also, refunds are not given for shipping and handling costs. Damaged CD-ROMS can be replaced at no additional charge upon request.
Refund requests must be physically mailed in writing and postmarked within 30 days of the purchase date and sent to:
Black Wire Marketing LLC
1292 High St. - Suite 219
Eugene, OR 97401
Refund requests must include FULL NAME, Address, Activation Code and Registration Email and Method of Payment to ensure proper refund credit.
Refund requests MUST be postmarked no later than 30 days from the purchase date. All refund requests that are postmarked beyond 30 days of the purchase date are NOT valid and will not be refunded.
Refunds are not given for inability to meet hardware or software requirements for which the requirements are clearly listed on the website and instructions are provided. We provide thorough installation instructions in writing as well as visually (via video tutorial), and the buyer is responsible to follow these steps; buyer is responsible for the installation and activation of the software per said instructions.
BlackWire Marketing, LLC
1292 High St - Suite 219
Eugene OR 97401 USA